FAQs

Who makes Snug Creations’ products?

Everything at Snug is knitted by myself. In fact, I also do all photography, listings, admin, packing and the post office run – it’s a proper one-woman show here!

Do you hand knit everything?

Yes, all items are hand knitted. No machines are used in the production of my items.

Do you take custom orders?

Absolutely! In fact, they are a speciality. I have created many custom requests and bespoke orders from recreating existing products in vegan friendly yarns to bespoke orders for christenings and weddings.

I love one of your designs, but my size isn’t available. Can you still knit it for me?

Probably, yes! Get in touch by clicking here and let me know your requirements.

Do you ship worldwide?

Yes! My knits have been sent to over 20 countries spanning the globe.

How do you package orders?

All items are sent beautifully wrapped in a pretty paper bag and finished with a bow as standard and shipped either in a poly-mailer or box.

Can I get my order gift wrapped?

Of course! You can add on gift wrap and a gift card to your order and even get it sent directly to the recipient. Gift wrap is available here.

What delivery service do you use?

UK orders are sent via Royal Mail with a choice of first or second class delivery.

Overseas orders are sent via Royal Mail’s international standard service/tracked and signed service. Express courier upgrades are available. 

Find out more about delivery here.

How do I wash my new Snug Creations products?

It depends on the yarn type that has been used for each product. Care instructions are in each product listing description and items come with a tag with wash instructions. Click here to learn more about washing your knits.