Terms and Conditions


These Terms and Conditions will apply to the purchase of the goods by you (the Customer or you). Snugreations.co.uk is a website operated by Gemma Hanford-Phillips, sole trader, trading as Snug Creations in Flat 1, 24 Aylesbury Road, Bournemouth, Dorset, BH1 4HF, United Kingdom with email address [email protected] and phone +44 (0)1202 287307 (the Supplier or us or we).

These are the terms by which we sell all goods or services to you. By ordering any of the goods or services, you agree to be bound by these Terms and Conditions. Before placing an order on this Website, you will be asked to agree to these Terms and Conditions by clicking a button marked ‘I accept’. If you do not click the button, you will not be able to complete your order. You can only purchase goods from the website if you are eligible to enter into a contract and are at least 18 years old.

We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.


The description of goods and services is as set out in the website or forms of advertisement. Any description is as accurate as possible although due to the handmade nature of the products, small discrepancies in the size and colour may occur.

We have made every effort to display as accurately as possible the colours and images of our products that appear on the website. We cannot guarantee that your computer monitor's display of any colour will be accurate.

In the case of goods being made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.

All goods appearing on the website are subject to availability. Prices for our products are subject to change without notice.


Snug Creations is completely committed to protecting the privacy of our site visitors and customers. Therefore, we will not disclose information about you to third parties except where it is part of providing a service to you.

Your Consent is important to us too. Therefore, we will never sell your name, address, email address, credit card information or any other personal information to any third party without your consent.


We may disclose your personal data in cases where we are required by law to pass on information or if we believe action is necessary for fraud, cyber-crime or to protect the website, rights, personal safety of person/s.

We may also disclose aggregate statistics about visitors to our website (customers and sales) in order to describe our services to prospective partners (advertisers, sponsors) and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.


Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfilment.

Upon placing your order, you will receive email confirmation to confirm the transaction and provide details of your order.


We record statistics about the number of visitors to this Website or number of purchases made for improvement purposes. This is to help it improve the services to our customers and ultimately provide the most appropriate products. This information is collected via Google Analytics using cookies.

Our website uses cookies; by using our website or agreeing to these terms and conditions, you consent to our use of cookies. A cookie is a small text file that is stored on your device. Cookies also provide us with information about how this website is used so we can keep it as up to date, relevant and error-free as possible.


Our site may contain links to and from other websites. If you follow a link to any of these websites, please note that they have their own privacy policies and we do not accept any liability for these policies.


If you sign up to our newsletter we may use your email address to send you information about products or services. You can opt out of these at time.


If, at our request, you send certain specific submissions (for example feedback and review, contest entries) whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


Copyright © 2016 Gemma Hanford-Phillips.

Subject to the express provisions of these terms and conditions:

We own and control all the copyright and other intellectual property rights in our website and the material on our website; and all the copyright and other intellectual property rights in our website and the material on our website are reserved.


You may:

1. You may:

a. view pages from our website in a web browser.

b. redistribute our newsletter in print or electronic form to any person.

c. link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

2. You may not:

a. download any material download any material from our website or save any such material to your computer without permission. The purchase of digital content grants you permission to download.

b. edit or otherwise modify any material on our website.

c. republish material from this website without permission.

d. rent or sell material from our website

e. redistribute material from our website.

We reserve the right to restrict access to areas of our website at our discretion.


You may register for an account with our website by completing and submitting the account registration form on our website, and clicking on the verification link in the email that the website will send you.

You must not allow any other person to use your account to access the website.

You must notify us in writing immediately if you become aware of any unauthorised use of your account.


When an order has been placed on the website, we can reject if for any reason, although we will try to tell you the reason without delay.

The order process is set out on the website here. Each step allows you to check and amend any errors before submitting the order. It is your responsibility to check that you have used the ordering process accurately and that address information is correct.

A contract will be formed for the sale of goods ordered only when you receive email order confirmation. You must ensure that the order confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the order placed by you. By placing an order you agree to us giving you confirmation of the contract by means of an order confirmation email. You will receive this order confirmation email within 2 business days of placing your order.

No variation of the contract can be made after it has been entered into unless agreed by both parties in writing or electronic communication (email or contact form).


Price of goods and services and any additional delivery or other charges is set out on the website at the date of the order.

You must pay by submitting your credit, debit card or PayPal details with your order before the goods will be processed and delivered.



All customers have the right to cancel their orders under The Consumer Contracts Regulations - which came into force in the UK in June 2014 to give consumers extra protection when buying online.

Should you wish to cancel your order, your right to cancel starts as soon as you place your order and ends 14 days from the day you receive your goods. This period is often referred to as ‘the cooling off period’. You can use this form to cancel an order or by emailing us at [email protected] with the information in the ‘model cancellation form’ at the end of this document. Once cancelled, you then have a 14 days to return the goods to our contact address. Please note that, under the Sale of Goods Act 1979, there is no legal requirement for you to be refunded if you change your mind after this 14 day period.

If you are in possession of the goods, or you cancel whilst your order is in transit, it is your duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost and obtain a certificate of posting within 14 days of cancelling the contract.

We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.

Once you have notified us that you wish to cancel the contract, any sum owed to you will be refunded to you as promptly and in any event within the statutory limit of 30 days of your cancellation.


Tailor-made/custom orders or personalised goods cannot be cancelled beyond a 24 hour window of ordering or be returned. For this reason, work on this type of order will not commence until after 24 hours have passed since the order being placed unless specifically agreed between both parties.


Refunds will be processed promptly upon returned product being received or you providing us with evidence of having returned the goods (e.g. a proof of postage receipt from the post office), whichever is the sooner.

Should the value of the goods have been reduced as a result of handling, a deduction may be made. Goods must be returned unworn, unused and as new for a full refund.

Refunds consist of the price paid for the product/s and the cost of outbound delivery to you. If you opted for upgraded shipping services, such as courier or guaranteed next day delivery, you will only be refunded at our standard shipping rate.

It is your responsibility to pay for the order to be returned and you must obtain a certificate of posting.


Services include in-person lessons and workshops.

Your right to cancel services starts the moment you purchase the service and lasts 14 days. If you request a service that starts before the 14 day cancellation period has ended you still have the right to cancel during that time period but must pay for the value of the service that has been provided up to the point you cancel. If the service is provided in full within the 14 days the right to cancel will be lost.


The Consumer Contract Regulations contain specific provisions for digital content:

The consumer must acknowledge that once a purchased download starts you will lose your right to cancel your purchase. Without acknowledgement, digital content cannot be supplied. This is due to the instant delivery of the digital product.


Should your order become damaged in transit or faulty on arrival, please notify us immediately with full details using the contact form so that we can rectify this issue for you smoothly and promptly. We may ask you to send us a photograph of the damage/fault to help us solve the problem.


Information on delivery methods, shipping time estimates and prices can be found here. 

The Consumer Rights Act, which came into force on 1 October 2015, states that the retailer is responsible for the condition of the goods until they are received by you, or by someone else you have nominated to receive them on your behalf such as a neighbour.

Within this act there is a default delivery period of 30 days during which the retailer needs to deliver the goods to you unless a longer period has been agreed. This act applies to orders from UK addresses.

If your delivery is later than agreed and it was essential that it was delivered on time, then you have the right to cancel the purchase and get a full refund. Please notify us if your order is required by a specific date.

If you fail, through no fault of ours, to take delivery of the goods at the delivery location, we may charge the reasonable costs of storing and redelivering them.


Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.


These terms are governed by English law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident in Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident in Scotland you may also bring proceedings in Scotland. Any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England.


Questions of these Terms and Conditions should be sent to us via the contact page.


To: Snug Creations, F1 24 Aylesbury Road, Dorset, BH1 4HF

Email address: [email protected]

I/we [*] hereby give notice that I/we [*] cancel my/our [*] contract for the sale of the following goods [*]/ for the supply of the following service [*]:

Ordered on [*]:

received on [*]:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):


[*] Delete as appropriate